Calvert Office Equipment Ltd – Business as Usual
In light of the evolving Coronavirus (COVID-19) outbreak, we would like to update you on the various steps we have taken. We continue to closely monitor the advice provided by Public Health bodies and have undertaken a review of both our operational practices as well as our Business Resilience Plan in order to reduce the risk to our staff and customers from this highly contagious infection and to ensure business continuity.
On-Site Field Engineers
We have introduced additional hygiene protocols for our engineers which include:
● Telephone call from the engineer prior to arriving at your office
● Self sanitisation prior to entering your office
● Wiping the device surfaces when commencing and completing work on the device(s)
● No completion signature required
● Self sanitisation after leaving your office
In total we have 22 field engineers, so if several members of the service staff are required to self isolate, we have the capacity to reallocate engineers from other areas.
Service Contact – Ordering Toner & Logging Support Calls
Tel: 028 9040 1466 or Email: firstname.lastname@example.org
All our staff are equipped to work remotely with a secure infrastructure and an operational contingency plan in place. Account managers will continue to be available to support your needs and can be contacted via email or by contacting the office on 028 9040 1360.
Stock & Consumables
We have invested significantly in the amount of consumables and hardware being held in stock which, at our current usage rates, amounts to 3 months of supply across all models. We have good visibility down through the supply chain and will monitor this closely.
Thank you for taking the time to read this update and we assure you that we will do everything we can to protect your office and maintain the smooth operation of our support to your business.
We hope you and your colleagues stay safe and well. Regards
David and Robert Calvert